Terms of Service

About Us

We act as agents for expediting vital certificate applications. We are not affiliated with any government agency. Vital certificates and forms may be ordered from the relevant government agency for free or a lesser cost. This site is available for use by the general public and legal profession to obtain government approved and official certificates issued by the government agency.

We accept all major credit cards and cheques. Most government vital record offices do not provide online ordering services or accept all major credit cards.

Our secure online ordering service saves you the hassle of having to personally attend government offices which often have long lineups. We also provide expert assistance and thorough review of all pertinent information to ensure compliance with government rules and regulations resulting in you receiving your certificate without additional delays.

Our experience and expertise makes the process of obtaining your vital record quick, easy and free of complications. We know exactly where and how to obtain your vital record and we make sure your order will not be rejected. Our helpful customer service representatives can provide email or phone order confirmation not available when ordering through the government agency and are readily available during business hours to provide any assistance.

Payment Terms

Payment is provided in advance by credit card, money order, certified cheque or personal cheque. Personal cheques will be subject to bank clearing which may take up to 7-10 business days. Any applications received with a personal cheque will be held until such time as the cheque clears.

NSF Cheques

A $30.00 service fee is charged for each NSF cheque.

Service Guarantee

VitalCertificates.ca guarantees that your order will be reviewed within 24 hours of receiving your request, excluding weekends and holidays.

Delivery of Documents

VitalCertificates.ca is a private third party agent acting on behalf of its customers. It is not affiliated with any branch, department or agency of any federal, provincial, territorial or municipal government.

All certificates are mailed or couriered to you upon request directly from the government agency responsible for issuing vital records.

Delivery of all certificates may be subject to delays within the government agencies that issue the certificates. Any time estimates given by us are advisory only. We cannot provide a refund where delays are beyond our control.

We will endeavor to have a duplicate certificate issued if your certificate is lost in transit or if an incorrect address was provided. No refund will be given for non delivery of a certificate directly issued from the government agency.

Disclaimer

This site is available for use by the general public and legal profession to obtain government approved and official certificates issued by the government agency. We act as agents for expediting vital certificate applications. We are not affiliated with any government agency. Vital certificates and forms may be ordered from the relevant government agency for free or a lesser cost.